broyhill leather sofa 2

broyhill leather sofa 2
photograph broyhill leather sofa 2
graphic broyhill leather sofa 2

I purchased a Broyhill sofa from a local furniture store a few years ago. I tested out many before I chose this one. I live alone with no pets and expected to get at least 10 years out of this sofa as I have with previous models. At first this was a very comfortable piece of furniture, but within a year I noticed the material was chafing badly but the main problem was with their duracoil spring system. Now this is what makes the sofa so comfortable at first, but I noticed something was going on with the cushions. I have worked in the furniture business and decided to take the cushion apart, so when you take off the cover you see the foam is a covering for the duracoil system inside.The coils are held in place by some "cheap paper towel thick" material which gives way after modest everyday use. This tearing leaves the springs unsecured and they go every which way making the cushion lumpy and uncomfortable. I managed to line the coils up and secure them with strapping tape and filled the gaps with material. So far this has made the sofa usable at best! After figuring out the problem I decided to attempt to replace the duracoil system for the 3 cushions and contacted Broyhill. They got back to me via email Kathy ** Consumer Service Representative 225-0265 Ext. **. She requested info on my situation which I sent including pictures of the duracoil system fail!! I have not heard back from her. I waited 3 weeks and sent another email explaining my desire to purchase the system, still nothing. I went to Broyhill reviews online and found this duracoil fail is a standard problem with the Broyhill furniture and apparently they do not want to address this problem. All I can say is another company that refuses to do the RIGHT thing and address this issue and apologize and or replace their mistake. If these coils had been wrapped in something other than substandard material the system would be an awesome thing and I would always buy them. Instead they appear to join the long list of American companies who sell the proverbial "pig in a poke" products to enhance their bottom line and fleece its customers. DO NOT BUY BROYHILL FURNITURE. THEY HAVE USED THEIR COMPANY'S GOOD REPUTATION TO TURN A QUICK BUCK!!


Glennis of West Bay, NS on March 20, 2016Satisfaction RatingI purchased a 100% leather sofa and chair from manufacturer Broyhill which I waited six months for and had it in my house. No time when leather started turning white on the seams and cushions started peeling. Contacted Broyhill who in turn sent me back to where I purchased it from Rahey's Furniture who is their larger supporter of this furniture and did manage to get it replaced, sofa only because I was still within my warranty. The replacement sofa started to turn white on the seams and cushions started to peel again. Contacted them and they sent me back to the store who I purchased the product from. My sales person Bill the manager at the store very uncaring, said I was out of warranty and there was nothing he could or would do. Warranty was up. Go back to Broyhill. All I got from both companies is the runaround but I purchased the product based on the look and feel of high-grade, genuine leather that's easy to live with and afford and they would stand behind their product and you would have it for a long time in your home, as its quality not like their competition. Sad to say all I got was garbage and have it three and half years and now have to live with ugly peeling furniture that I paid $2,000.00 for. And my sales person Bill said it's normal wear and tear and everything these days is built to be thrown away. How sad is that? You pay for quality and now told it's not built to last. I will never support or recommend Broyhill furniture or Rahey's in Antigonish, this life time.Helpful?YesNo


I purchased a 100% leather sofa and chair from manufacturer Broyhill which I waited six months for and had it in my house. No time when leather started turning white on the seams and cushions started peeling. Contacted Broyhill who in turn sent me back to where I purchased it from Rahey's Furniture who is their larger supporter of this furniture and did manage to get it replaced, sofa only because I was still within my warranty. The replacement sofa started to turn white on the seams and cushions started to peel again. Contacted them and they sent me back to the store who I purchased the product from. My sales person Bill the manager at the store very uncaring, said I was out of warranty and there was nothing he could or would do. Warranty was up. Go back to Broyhill. All I got from both companies is the runaround but I purchased the product based on the look and feel of high-grade, genuine leather that's easy to live with and afford and they would stand behind their product and you would have it for a long time in your home, as its quality not like their competition. Sad to say all I got was garbage and have it three and half years and now have to live with ugly peeling furniture that I paid $2,000.00 for. And my sales person Bill said it's normal wear and tear and everything these days is built to be thrown away. How sad is that? You pay for quality and now told it's not built to last. I will never support or recommend Broyhill furniture or Rahey's in Antigonish, this life time.Helpful?YesNo


I purchased a 100% leather sofa and chair from manufacturer Broyhill which I waited six months for and had it in my house. No time when leather started turning white on the seams and cushions started peeling. Contacted Broyhill who in turn sent me back to where I purchased it from Rahey's Furniture who is their larger supporter of this furniture and did manage to get it replaced, sofa only because I was still within my warranty. The replacement sofa started to turn white on the seams and cushions started to peel again. Contacted them and they sent me back to the store who I purchased the product from. My sales person Bill the manager at the store very uncaring, said I was out of warranty and there was nothing he could or would do. Warranty was up. Go back to Broyhill. All I got from both companies is the runaround but I purchased the product based on the look and feel of high-grade, genuine leather that's easy to live with and afford and they would stand behind their product and you would have it for a long time in your home, as its quality not like their competition. Sad to say all I got was garbage and have it three and half years and now have to live with ugly peeling furniture that I paid $2,000.00 for. And my sales person Bill said it's normal wear and tear and everything these days is built to be thrown away. How sad is that? You pay for quality and now told it's not built to last. I will never support or recommend Broyhill furniture or Rahey's in Antigonish, this life time.


Sue of Beaumont, TX on July 26, 2016Satisfaction RatingIn April 2010, I purchased a Broyhill sofa, accent chair and oversized chair with ottoman from a very reputable furniture store in our city. It was my retirement present to myself. One of the things that sold me was the firmness of the sofa. After about three months, the foam in the cushions became very soft. I contacted the furniture store, and they brought me new foam inserts for the two sofa cushions. After a few more months, the foam softened up again. The sofa is the main seating area in our living room. The other chairs have not softened up as the sofa has. I guess it's because we don't sit in them as often.I always thought that Broyhill was a good brand of furniture. I have been so disappointed and don't know how to solve it other than getting the sofa remade. The fabric has held up well. I have also noticed a squeak in the back of the sofa and the fabric under the sofa is sagging. The sofa has caused me physical problems due to the sinking cushions. I will not buy Broyhill again. I gave the furniture a two-star rating because the two chairs have held up better than the sofa, and I like the look of the furniture.Helpful?YesNo


In April 2010, I purchased a Broyhill sofa, accent chair and oversized chair with ottoman from a very reputable furniture store in our city. It was my retirement present to myself. One of the things that sold me was the firmness of the sofa. After about three months, the foam in the cushions became very soft. I contacted the furniture store, and they brought me new foam inserts for the two sofa cushions. After a few more months, the foam softened up again. The sofa is the main seating area in our living room. The other chairs have not softened up as the sofa has. I guess it's because we don't sit in them as often.I always thought that Broyhill was a good brand of furniture. I have been so disappointed and don't know how to solve it other than getting the sofa remade. The fabric has held up well. I have also noticed a squeak in the back of the sofa and the fabric under the sofa is sagging. The sofa has caused me physical problems due to the sinking cushions. I will not buy Broyhill again. I gave the furniture a two-star rating because the two chairs have held up better than the sofa, and I like the look of the furniture.Helpful?YesNo

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